Michigan Pain Consultants (ProCare Pain Solutions) is seeking a full-time Clinical Administrative Assistant for their Grand Rapids clinic. We offer employees competitive wages, paid holidays, and paid time off. Employees can expect no night, weekend, or holiday shifts. In addition, full-time employees are also eligible for a free high deductible health plan after 90 days and a generous 401k profit sharing plan after one year of service.

GENERAL SUMMARY:
Clinical Administrative Staff functions to support general medical office activities in order to maintain an efficient and effective office operation. This position is the first contact with patients and business relations, and therefore, requires providing a high level of customer service during all interactions, both in person and on the phone. Clinical Administrative Staff work under the direction and supervision of the site Manager or his/her designee.

REQUIREMENTS:

General:

  • Applicant must have means to and be available to travel as necessary for orientation and training

Education:
Minimum:
High School diploma or equivalent
Knowledge of medical office processes and functions

Preferred:
Medical Secretary Program graduate

Work Experience:
Minimum:
Two years of relevant medical clerical experience or vocational training

Preferred:

  1. Three years’ experience in a medical office practice
  2. Experience in a multi-physician office
  3. Experience handling multi-line phone system
  4. Experience with insurance referrals

Professional Skills:

Communication:

  • Effective verbal and written skills

Customer Service:

  • Excellent customer service skills with focus on patient satisfaction
  • Able to protect confidential patient information
  • Able to communicate with demanding customers in a polite and efficient manner

Team Skills:

  • Demonstrate ability to participate as an effective team member

Technical:

  • Knowledge of medical terminology
  • Competent computer skills in Microsoft Office and Windows
  • Basic office skills: filing, data entry, typing
  • Basic office machine usage: fax, copier, postage machine, printer, 10 key adding machine, scanning
  • Multi-line phone triage skills including transferring calls, taking and delivering messages, phone etiquette, etc.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Telephone Standards

  • Standard check-in greeting
  • Each voicemail box assigned to a person
  • Voicemail returned by end of day if called in by 3pm – Note in voicemail greeting
  • Standard phone greeting

Check-in Standards

  • Verify demographic information (per site protocol)
  • Check all patient alert notes and follow instructions
  • Scan current insurance card
  • Uphold customer service standards
  • Maintain tidiness of waiting / reception area
  • Maintain HIPAA confidentiality standards
  • Inform patients of appointment delays
  • Make appointments for vendor’s presentations
  • Collect copay/balances

Check-out Standards

  • Check all patient alert notes and follow instructions
  • Schedule follow up appointments
  • Schedule outside referrals
  • Write appointment information on Follow Up Care Instructions
  • Remind patients to call clinic with questions or schedule changes
  • Maintain tidy work area
  • Uphold customer service standards